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<!DOCTYPE html> <html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# "> <head> <meta charset="utf-8" /> <meta name="title" content="Customers | Westnet" /> <meta property="og:image" content="https://www.westnet.com.au/sites/westnet/files/inline-images/Westnet_fb_1200x630px.jpg" /> <meta property="og:image" content="https://www.westnet.com.au/sites/westnet/files/inline-images/Westnet_twtr_800x418px.jpg" /> <meta name="Generator" content="Drupal 8 (https://www.drupal.org)" /> <meta name="MobileOptimized" content="width" /> <meta name="HandheldFriendly" content="true" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <link rel="shortcut icon" href="https://www.westnet.com.au/themes/westnet/favicon.ico" type="image/vnd.microsoft.icon" /> <link rel="canonical" href="https://www.westnet.com.au/customers" /> <link rel="shortlink" href="https://www.westnet.com.au/node/633" /> <link rel="revision" href="https://www.westnet.com.au/customers" /> <title>Customers | Westnet</title> <link rel="stylesheet" href="https://www.westnet.com.au/sites/westnet/files/css/css_-niMxw6zH3eGkkgTbYYQu_OuGMQVfIMCGvrYDu9sIFs.css?sm4c2s" media="all" /> <link rel="stylesheet" href="https://www.westnet.com.au/sites/westnet/files/css/css_NUOSrovu_arV86B62ME_XncgEWpLJR77iVeVX2Nn9MU.css?sm4c2s" media="all" /> <link rel="stylesheet" href="https://www.westnet.com.au/themes/iinet/css/slick.css?sm4c2s" media="all" /> <link rel="stylesheet" href="https://www.westnet.com.au/themes/iinet/css/homepage-banner.css?sm4c2s" media="all" /> <!--[if lte IE 8]> <script src="https://www.westnet.com.au/sites/westnet/files/js/js_VtafjXmRvoUgAzqzYTA3Wrjkx9wcWhjP0G4ZnnqRamA.js"></script> <![endif]--> <!--[if lte IE 8]> <script src="https://www.westnet.com.au/modules/contrib/respondjs/lib/respond.min.js?v=1.4.2"></script> <![endif]--> <script src="https://www.westnet.com.au/sites/westnet/files/js/js_K9t9GSE4M9SqsrvtYZe5kqK6LyA5WmoZpb1Us_Wm3ew.js"></script> <script src="https://www.westnet.com.au/libraries/jquery/jquery-3.5.1.min.js"></script> </head> <body class="fontyourface ltr page-node-type-customer westnet" ng-app="iinetApp"> <!-- Google Tag Manager --> <noscript><iframe src="https://www.westnet.com.au//www.googletagmanager.com/ns.html?id=GTM-8TV35" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = '//www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-8TV35'); </script> <!-- End Google Tag Manager --> <a href="https://www.westnet.com.au#main-content" class="visually-hidden focusable"> Skip to main content </a> <div id="loading" class="loading-layer"> <div class="adjust-block"> <div class="load "> <span class="sharingan"></span> <span class="sharingan"></span> <span class="sharingan"></span> </div> </div> </div> <div class="off-canvas-wrapper"> <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas> <div id="page"> <header class="header"> <div class="container"> <div class="row navbar-header"> <div class="col-xs-4 col-sm-2 col-md-2"> <div id="logo" class="top-branding"> <a href="https://www.westnet.com.au/home" title="Westnet Logo" > <img src="https://www.westnet.com.au/themes/westnet/westnet-logo.svg" alt="Westnet logo" class="logo"/> </a> </div> </div> <div class="col-xs-8 col-sm-10 col-md-10"> <div id="block-westnet-iinetheaderblock" class="customerloginbox"> <div class="hidden-xs col-sm-6 col-md-5"> <ul class="corp-category-nav clearfix"><li class="active"> <a href="https://www.westnet.com.au/customers/" onclick="ii.te('Link Clicks', 'iiHeader-Ben', 'customers_nav')"> <span class="iii iii-customers"></span> <br />Customers </a> </li> </ul></div> <section class="col-xs-12 col-sm-6 col-md-7 text-right"><!--Phones--><ul class="contact-number hidden-xs clearfix"><li class="l-tel">Sales: <a href="https://www.westnet.com.autel:131917">13 19 17</a></li> <li class="l-tel">Support: <a href="https://www.westnet.com.autel:132258">13 22 58</a></li> </ul><!--Login--><ul class="utility clearfix"><li> <a href="https://www.westnet.com.au//webmail.westnet.com.au/" class="login" onclick="ii.te('Link Clicks', 'iiHeader-Ben', 'webmail_link')"> <span class="iii iii-email"></span> Webmail </a> </li> <li> <a href="https://www.westnet.com.au//myaccount3.westnet.com.au/" class="login" onclick="ii.te('Link Clicks', 'iiHeader-Ben', 'toolbox_link')"> <span class="iii iii-cog"></span> MyAccount </a> </li> </ul></section> </div> </div> </div> </div> <div class="row region-navigation"> <div id="block-westnet-responsivemenumobileicon" class="responsive-menu-toggle"> <a id="toggle-icon" class="toggle responsive-menu-toggle-icon" title="Menu" href="https://www.westnet.com.au#off-canvas"> <span class="icon"></span><span class="label">Menu</span> </a> </div> <div id="block-westnet-menu" class="container"> <ul id="superfish-main-menu-cc" class="menu sf-menu sf-main-menu-cc sf-horizontal sf-style-none main-menu"> <li id="main-menu-cc-menu-link-contentb76872f9-9d78-488e-abd0-723263b082c4" class="sf-depth-1 menu-items menuparent"><a href="https://www.westnet.com.au/internet-product/broadband/nbn/plans/fibre" class="sf-depth-1 menu-links menuparent">NBN</a><ul><li id="main-menu-cc-menu-link-contenta7d3174c-01d9-47fa-9c82-afa39c6284f8" class="sf-depth-2 menu-items sf-no-children"><a href="https://www.westnet.com.au/internet-product/broadband/nbn/plans/fibre" title="Find your perfect NBN plan" class="sf-depth-2 menu-links">Fibre Plans <span class="sf-description">Find your perfect NBN plan</span></a></li><li id="main-menu-cc-menu-link-content9de0e84f-702d-4db2-a47f-e715447bfb1b" class="sf-depth-2 menu-items sf-no-children"><a href="https://www.westnet.com.au/internet-product/broadband/nbn/plans/wireless" title="NBN outside of Fibre areas" class="sf-depth-2 menu-links">Wireless Plans <span class="sf-description">NBN outside of Fibre areas</span></a></li><li id="main-menu-cc-menu-link-contentc3bf78d8-2ce4-4a83-a5ed-e4c8bebf5bd6" class="sf-depth-2 menu-items sf-no-children"><a href="https://www.westnet.com.au/internet-products/broadband/nbn/coverage/" title="Where and When NBN is available" class="sf-depth-2 menu-links sf-external">Coverage <span class="sf-description">Where and When NBN is available</span></a></li></ul></li><li id="main-menu-cc-menu-link-content8f53b881-1e1a-42f8-bc7d-3986c0995404" class="sf-depth-1 menu-items sf-no-children"><a href="https://www.westnet.com.au/sim-only-plans" class="sf-depth-1 menu-links">Mobile</a></li><li id="main-menu-cc-menu-link-content3d5ec437-4ddf-4b58-8a6d-ba18698e52f5" class="sf-depth-1 menu-items sf-no-children"><a href="https://www.westnet.com.au/tv/fetch/" class="sf-depth-1 menu-links sf-external">TV</a></li><li id="main-menu-cc-menu-link-contentd65b8b22-4c2d-4e12-bf36-4a6361a070a3" class="sf-depth-1 menu-items sf-no-children"><a href="https://www.westnet.com.au/moving-home/" class="sf-depth-1 menu-links sf-external">Moving Home?</a></li><li id="main-menu-cc-menu-link-content2f91f6f4-3dbb-48ea-809d-92fffe288df5" class="sf-depth-1 menu-items sf-no-children"><a href="https://www.westnet.com.au/business/home/" class="sf-depth-1 menu-links sf-external">Business</a></li><li id="main-menu-cc-menu-link-contented133bdd-def7-4c39-9f41-29d13a8d3f51" class="sf-depth-1 menu-items sf-no-children"><a href="https://www.westnet.com.au/about" class="sf-depth-1 menu-links sf-external">About</a></li><li id="main-menu-cc-menu-link-contentf6c9a52f-a611-4ed7-9406-75a0f86dad32" class="sf-depth-1 menu-items sf-no-children"><a href="https://www.westnet.com.auhttps://help.westnet.com.au/" class="sf-depth-1 menu-links sf-external">Support</a></li><li id="main-menu-cc-menu-link-content8f1564b4-67f7-4db7-b43a-d11f8e9ca852" class="sf-depth-1 menu-items sf-no-children"><a href="https://www.westnet.com.au/contact" class="sf-depth-1 menu-links">Contact</a></li> </ul> </div> <div id="block-westnet-callusformobile" class="customerloginbox"> <style> <!--/*--><![CDATA[/* ><!--*/ #block-callusformobile a { line-height : 1.4em; display : inline-block; } /*--><!]]>*/ </style><div class="nav navbar-nav visible-xs"> <a href="https://www.westnet.com.auhttps://help.westnet.com.au" class="cd-mobile-call-trigger">Support</a> <a href="https://www.westnet.com.au/contact" class="cd-mobile-call-trigger">Contact Us</a> <!--<a href="https://www.westnet.com.au#" class="cd-mobile-call-trigger" title="Show phone numbers" data-toggle="dropdown" role="button" aria-expanded="false">Online Chat</a> <div class="dropdown-menu mobile-call-menu" role="menu"> <div class="container"> <div class="row contact-details-menu padding-tb-12"> <div class="col-xs-12 text-center"> <a href="https://www.westnet.com.au/chat/sales"> <b>Chat online with Sales</b> </a> </div> </div> <div class="row contact-details-menu padding-tb-12"> <div class="col-xs-12 text-center"> <a href="https://www.westnet.com.au/chat/support"> <b>Chat online with Support</b> </a> </div> </div> <div class="row contact-details-menu padding-tb-12"> <div class="col-xs-12 text-center"> <a href="https://www.westnet.com.au/chat/billing"> <b>Chat online with Accounts & Billing</b> </a> </div> </div> <div class="row contact-details-menu padding-tb-12"> <div class="col-xs-12 text-center"> <a href="https://www.westnet.com.au/chat/provisioning"> <b>Chat online with Provisioning</b> </a> </div> </div> <div class="row padding-tb-12 text-center mobile-more-contact"> <div class="col-xs-12"> <a href="https://www.westnet.com.au/contact/#numbers" class="font__tertiary">More contact details</a> </div> </div> </div> </div>--> </div> </div> <div id="block-westnet-searchtoggleblock" class="customerloginbox"> <div class="nav navbar-nav hidden-xs"> <div class="trigger-wrapper" data-toggle="dropdown" role="button" aria-expanded="false"> <a href="https://www.westnet.com.au#" class="cd-search-trigger"><span class="hidden">Search</span> <span class="cd-trigger"><ico></ico></span> </a> </div> <div class="dropdown-menu mega-menu" role="menu" style="top:47px"> <form accept-charset="UTF-8" action="https://www.westnet.com.au/search/" id="form" method="get"> <div class="form-item js-form-item form-type-search js-form-type-search form-item-keys js-form-item-keys form-no-label form-group"><label class="control-label sr-only" for="edit-keys"><span>Search</span></label> <div class="input-group"><input class="form-search form-control" data-drupal-selector="edit-keys" data-original-title="Enter the terms you wish to search for." id="edit-keys" maxlength="128" name="q" placeholder="Search Westnet..." size="15" title="" type="search" value="" /><span class="input-group-btn"><button class="button js-form-submit form-submit btn-primary btn icon-only" name="" type="submit" value="Search"><span class="sr-only">Search</span></button> </span></div> </div> <div class="form-actions form-group js-form-wrapper form-wrapper" data-drupal-selector="edit-actions" id="edit-actions"> </div> </form> </div> </div> </div> </div> </header> <div id="block-alertinfoaboutcyclonealfred" class="customerloginbox"> <style> <!--/*--><![CDATA[/* ><!--*/ .info-alert-contanier { background-color: #002c77; width: 100%; position: relative !important; } .info-alert-contanier .alert { padding: 15px 10px !important; max-width: 100%px !important; font-size: 15px !important; margin-bottom: 0px !important; border: 0px !important; border-radius: 0px !important; margin: 0 auto !important; background-color: #002c77; box-sizing: border-box; display: flex; flex-direction: row; gap: 6px; justify-content: center; max-width: 768px; } .info-alert-contanier .alert span, .info-alert-contanier .alert span a {color: #ffffff !important;} .info-alert-contanier .alert span a { text-decoration: underline;} .info-alert-contanier .alert-dismissable .close, .info-alert-contanier .alert-dismissible .iii-cross { cursor: pointer; } .info-alert-contanier .alert .text-info { text-align:center; } .info-alert-contanier .alert::before, .info-alert-contanier .alert::after { height:0 !important; width:0 !important; } .info-alert-contanier .alert .iii-about { font-size:26px !important; margin-top: -3px; margin-right: 8px; } .info-alert-contanier .alert .iii-cross { font-size:16px !important; margin-left: auto; } @media screen and (min-width: 768px) { .info-alert-contanier .alert { gap:20px; } } /*--><!]]>*/ </style><div class="info-alert-contanier"> <div class="alert alert-dismissible font__tertiary" role="alert"> <span class="iii iii-about"></span> <span class="text-info">Our teams are working to resolve network issues caused by Cyclone Alfred. <a href="https://www.westnet.com.auhttps://www.iinet.net.au/tropical-cyclone-alfred-disaster-relief" target="_blank">Find out more</a>.</span> <span class="iii iii-cross iii-14 highlight-grey" data-dismiss="alert" aria-label="Close"></span> </div> </div> </div> <div> <div class="homepage-slideshow"> <div class="paragraph paragraph--type--homepage-banner paragraph--view-mode--default"> <style> <!--/*--><![CDATA[/* ><!--*/ .marginTop{ margin-top: 20px; } /*--><!]]>*/ </style><div> <div class="upgrade-banner"> <div class="container"> <div class="row marginTop"> <a href="https://www.westnet.com.auhttps://help.westnet.com.au/move-to-iinet" target="_blank" title="Opens in new window"> <img src="https://www.westnet.com.au/sites/westnet/files/inline-images/0052-P2a-2b-WN-customer-banner-desktop.png" alt="Westnet Customers are moving to iiNet" class="hidden-xs img-responsive img-customer-banner-desktop no-b-lazy" /></a> </div> </div> </div> </div> </div> </div> <div class="slideshow-indicators waiting"></div> </div> <div id="block-westnet-content"> <article data-history-node-id="633" role="article" about="/customers"> <div> <div id="wesnet"> <div id="block-block-content5e0772c8-fe54-4568-9e20-8730dfb45873" class="customerloginbox"> <style> <!--/*--><![CDATA[/* ><!--*/ .btn-half-width{ width: 45%; background: #5dad4a !important; } .btn-half-width:hover::after{ background: #488b3d !important; } .mobile-login-cta button a{ color: #fff !important; } @media (min-width: 992px) { .customer-page-login_wrapper .customer-page-login_position .customer-page-login { right: 30px !important; } } /*--><!]]>*/ </style><div class="customer-page-login_wrapper"> <div class="container customer-page-login_position"> <div class="row customer-page-login"> <div class="col-sm-10 col-md-12 customer-login-form padding-tb-12 hidden-xs"> <h3 class="text_login">Veuillez saisir votre login et mot de passe pour accéder à votre email</h3> <form name="horde_login" id="horde_login" method="post" action="login.php" class="m-t" method="post" accept-charset="utf-8"> <input type="hidden" value="true" name="useNewToolbox" /><h3>Log in to MyAccount</h3> <input type="text" id="login-name" aria-labelledby="username" name="username" placeholder="Username" class="form-control" /><label for="username" class="sr-only" id="username">Username</label> <input type="password" id="login-pass" aria-labelledby="password" name="password" placeholder="Password" class="form-control" autocomplete="off" /><label for="password" class="sr-only" id="password">Password</label> <button name="submit" value="Toolbox" type="submit" id="customer-page-toolbox-submit" class="btn btn-primary btn-chevron btn-block" el-touched="{"buttons":true}"><span class="btn__ripple-ink"></span>Open MyAccount<span class="btn-chevron__container"><i class="iii iii-point-thin"></i></span> </button> <p class="margin-bottom-0"><a href="https://www.westnet.com.auhttps://myaccount3.westnet.com.au/login/lostpassword?mode=none" class="nowrap" target="_blank">Forgotten your username?</a><br /><a href="https://www.westnet.com.auhttps://myaccount3.westnet.com.au/login/lostpassword" target="_blank" class="nowrap">Forgotten your password?</a></p> </form> </div> <div class="col-12 customer-login-form__mobile padding-tb-12 visible-xs-block"> <div class="mobile-login-cta text-center"> <a class="login-cta-link" href="https://www.westnet.com.auhttps://myaccount3.westnet.com.au/login"> <button class="btn btn-primary btn-chevron btn-half-width"> Open MyAccount<span class="btn-chevron__container"><i class="iii iii-point-thin"></i></span> </button> </a> <a class="login-cta-link" href="https://www.westnet.com.au/"> <button class="btn btn-primary btn-chevron btn-half-width"> Open Webmail<span class="btn-chevron__container"><i class="iii iii-point-thin"></i></span> </button> </a> </div> </div> <div class="col-sm-2 col-md-12 customer-bar-links hidden-xs"> <div class="container"> <div class="row no-gutter"> <div class="padding-tb-12 col-xs-4 col-sm-12 col-md-4 text-center"> <a href="https://www.westnet.com.au//webmail.westnet.com.au" class="login" onclick="ii.te('Link Clicks', 'iiHeader-Ben', 'webmail_link')"> <span class="iii iii-email iii-24"></span> <span class="customer-link-title">Open<br class="visible-md visible-lg" />Webmail</span> </a> </div> <div class="padding-tb-12 col-xs-3 col-sm-12 col-md-4 text-center"> <a class="" href="https://www.westnet.com.au/moving-home/" onclick="ii.te('Link Clicks', 'customer_page', 'moving_home')"> <span class="iii iii-relocation iii-24"></span> <span class="customer-link-title">Moving <br class="visible-md visible-lg" />Home?</span> </a> </div> <div class="padding-tb-12 col-xs-5 col-sm-12 col-md-4 text-center"> <a class="" href="https://www.westnet.com.au/status/" onclick="ii.te('Link Clicks', 'customer_page', 'network_status')"> <span class="iii iii-network-status iii-24"></span> <span class="customer-link-title">Network <br class="visible-md visible-lg" />Status</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="mainmobilebanner"> <style> <!--/*--><![CDATA[/* ><!--*/ @media (max-width: 767px) { .mainmobilebanner .hw-content { background: #fff !important; } } /*--><!]]>*/ </style><div class="hw-content visible-xs"> <a href="https://www.westnet.com.auhttps://help.westnet.com.au/move-to-iinet"> <div class="hw-banner"> <img src="https://www.westnet.com.au/sites/westnet/files/inline-images/0052-P2a-2b-WN-customer-banner-mobile.png" class="img-sm mx-auto visible-xs hidden-sm hidden-md hidden-lg no-b-lazy" alt="Westnet customers are moving to iiNet" /></div> </a> <div> </div> </div> </div> <div class="support__margin"> <div class="container"> <style> <!--/*--><![CDATA[/* ><!--*/ .btn-chevron:focus::after, .btn-chevron:hover::after { background: #488b3d !important; } .page-node-type-customer .btn-primary{ background: #50983f!important; } .page-node-type-customer .btn-primary:hover { background: #5dad4a!important; } .lookingForOptionsContainer button { margin-top: 10px !important; } @media (max-width: 767px) { .margin-right-24 { margin-right:0 !important; } } /*Global style*/ .lookingForOptionsContainer button.btn.btn-chevron.btn-primary.explore-btn { font-size: 16px; } .lookingForOptionsContainer .btn-chevron::after { padding: 6px 6px 4px 4px !important; font-weight: 700 !important; } .lookingForOptionsContainer .btn {line-height: 30px;} .support__margin { margin: 40px auto 86px !important; } @media (max-width: 767px) { .support__margin { margin: 10px auto 15px !important; } .lookingForOptionsContainer { padding: 5% 0; } } /*--><!]]>*/ </style><div class="lookingForOptionsContainer"> <div class="lookingForOptions col-md-6 col-sm-12 margin-bottom-24 margin-right-24"> <h2 class="bullet-point margin-top-0">Looking for an internet or mobile plan?</h2> <p>Westnet is no longer signing up customers to our services. You can sign up to great value internet and mobile plans with iiNet.</p> <button class="btn btn-primary btn-chevron explore-btn" onclick="window.location.href='https://www.iinet.net.au/home'">Explore iiNet products</button> </div> <div class="lookingForOptions col-md-6 col-sm-12 margin-bottom-24"> <h2 class="bullet-point margin-top-0">Need help?</h2> <p>You can find detailed information about the move to iiNet on our support page. You can also call <a href="https://www.westnet.com.autel:1300362835" class="tel-num">1300 362 835</a> for more help.</p> <button class="btn btn-primary btn-chevron explore-btn " onclick="window.location.href='https://help.westnet.com.au/move-to-iinet'">Find out more</button> </div> </div> </div> </div> <style> <!--/*--><![CDATA[/* ><!--*/ .business-customer { background: url("https://assets.iinet.net.au/website/_shared/myhelp-feature-bg.png") #00648a repeat-x top center !important; color: #ffffff; padding: 20px 0px 30px 0px; margin-top:-30px; } .business-customer h3{ color: #ffffff!important; font-size:24px!important; font-family: "AndesCondensedBook",Arial,Helvetica,sans-serif!important; font-weight: bold !important; } .business-customer p{ font-family: "AndesCondensedBook",Arial,Helvetica,sans-serif; letter-spacing: 0.1px !important; font-size:16px; padding: 5px 0; } .business-customer a, .business-customer a:hover { color: #ffffff; text-decoration:underline; } .business-customer.btn{ font-family: "Arial,Helvetica,sans-serif!important; } .btn-wrapper { width: 100%; margin: 30px auto 0px; } .btn-wrapper .btn { box-shadow: 0 3px 3px -2px rgba(28, 28, 28, 0.8)!important; } .btn-wrapper .btn-primary { background: #50983f!important; font-family: Arial,Helvetica,sans-serif; font-weight:bold; width:100%; } .btn-wrapper .btn-primary:hover { background: #5dad4a!important; } .btn-wrapper .btn-block.btn-chevron { padding-left: 14px; } .btn-wrapper .btn-chevron::after { padding: 2px 4px 4px 4px; width:35px!important; } .btn-wrapper .btn-chevron:hover::after, .btn-wrapper .btn-chevron:focus::after { background: #539b42!important; } @media (min-width: 768px){ .business-customer { margin-top:-70px; padding: 30px 0px 50px 0px; } .business-customer h3{ font-size:40px!important; } .btn-wrapper .btn-primary { width:22%; } } /*--><!]]>*/ </style><div class="business-customer text-center"> <div class="container"> <h3>Business Customers</h3> <p> Westnet is no longer connecting services for new customers. New business customers can sign up to internet and mobile business solutions with <a href="https://www.westnet.com.auhttps://www.tpgtelecom.com.au/" target="_blank">TPG Telecom</a>. </p> <p> For existing Westnet business customers, there will be no change to your services at this time. 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